Frequently Asked Questions

General Questions


How do I view the prices for a particular Murphy Bed?

The prices for each product are located on the page for that particular Murphy bed, bookcase or mattress. For example: To view the price of a Queen Mission Murphy bed in the Oak Cherry stain, you would first go to the Mission bed page. From there, next to the photo you will see a buttons to customize the product with Finishes, Sizes, Lights, etc. Once you click each button to select the options you are interested in the price in the upper right hand corner will change accordingly.

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How do I purchase a Murphy Bed?

Once you have selected all the options you want for a product, click on the "Add To Basket" button on the drop-down menu. From here you will be taken to your shopping cart, where all your items can been viewed at the same time. Once you have all the items you would like to purchase, click whichever payment option is best for you (Google Checkout for example) and proceed to enter your shipping and payment information. Once you've hit submit on the final step, we'll start working on your custom built Murphy bed!

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Why is there no sales tax on your Murphy Beds?

As an online retailer of wall beds with only one showroom in Oregon, you are exempt from paying sales tax no matter what state we ship to! That means you're instantly saving hundreds of dollars by ordering from us!

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Do you have a showroom where I can come and see your Murphy Beds?

Yes! Our showroom is located in Bend, Oregon. Visit our Wall Bed Factory Showroom page for hours and directions.

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Can I place my Murphy Bed order online?

Absolutely. If you prefer, you can also place your order by contacting our Customer Service department by phone, or by visiting our Murphy Bed Showroom and placing your order in person.

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What is your return policy for your Murphy Beds, bookcases and mattresses?

At Old Creek we want you to be perfectly satisfied with your Murphy Bed. To learn more about our return policy (including piston and mattress warranties) visit our Return Policy page.

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Product Questions


What are the dimensions of your Wall Beds and bookcases?

Dimensions for all of our products can be found on the individual product pages. For example, the dimensions for the Hudson Murphy bed can be found on the Hudson Murphy bed page, or the dimensions for our high quality drop-down table bookcase can be found on the Drop Down Table Bookcase page.

If you would like to see all dimensions for all products, you can visit our Dimensions Overview Page

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To install a Murphy Bed that will be built into my wall, can you customize a recessed Murphy Bed for me?

Absolutely. Give our Customer Service department a call for wall opening sizes required for recessed Murphy Beds.

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I would like to stain/paint my Murphy Bed on my own. Do you offer your Murphy Beds unfinished?

We sure do. You can customize each product with the specific wood and stain that you are interested in, including unfinished products, on each product page.

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Can you build a Murphy Bed that will match my current furniture's stain?

We're happy to try. Send us a sample of what you’re looking for and we’ll have our finishing experts take a look and call you with their analysis. Contact our Customer Service department for mailing information.

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What is the difference between Oak and Maple?

While maple is an open-grained hardwood that has alternating areas of relatively porous and dense wood causing an accentuation of grain pattern, oak is closed-grained, demonstrating a more uniform grain texture throughout furniture. To see the difference yourself, visit our Woods & Finishes page.

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I have low ceilings. Can I customize the height of my Murphy Bed?

Absolutely. Customize the height of our queen Murphy Beds to any measurement between 87.5" and 85". For a customized bed, please call for a quote.

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Can I send you my own hardware to be used on my furniture?

Absolutely. Send us your custom hardware and we will install it on your furniture pieces for an additional $60. If you would like to install the hardware yourself, simply request that your furniture be made without hardware for no additional charge.

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Do you carry Horizontal Murphy Beds?

We sure do. Our Horizontal Murphy Bed utilizes the same high-tech Murphy Bed mechanism as our other collections, however the Horizontal Murphy Bed raises and lowers the mattress on its side, rather than the foot of the folding bed. This option is ideal for rooms with ceiling and projection constraints. Check out our Horizontal Murphy Bed Collection.

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Can I purchase the air piston mechanism separately? I am only interested in the Murphy Bed mechanism hardware.

At this time we do not sell the Murphy bed mechanism.

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How thick can my mattress be?

Our Murphy beds can accommodate a 11" thick mattress. We recommend an 11" thick mattress or less if you wish to enclose bedding and pillows in with the mattress when the bed is closed.

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How much should my mattress weigh?

A twin size mattress should weigh between 35-50 pounds.
A full size mattress should weigh between 50-65 pounds.
A queen size mattress should weigh between 65-85 pounds.
A king size mattress should weigh under 90 pounds.

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The light(s) in my bed burned out. Where can I buy a replacement?

Our Murphy bed light kits utilize the 40R14 bulb. This bulb can be found at most local Home Depots or Walmarts. If you would prefer to order them online, you can visit FurnLite.com and purchase theirFC900 replacement bulb.

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Delivery Questions


Where do you ship your Murphy Beds?

You can have your Murphy Bed shipped anywhere in the contiguous US. We charge $299 for orders up to $3000, $349 for orders $3001 - $4000 and $499 for orders $4001 and up.  Contact us for Canada shipping options. Shipping rates listed include one Murphy Bed and mattress!

For orders placed from Alaska, Hawaii, ferry access only and remote locations, please contact us for custom shipping quotes.

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How long does it take to receive a Murphy Bed after an order is placed?

Your custom built-to-order Murphy Bed will be ready for shipment in approximately 4 to 6 weeks. Standard shipping time is approximately 3-6 days.

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Is installing an Old Creek Wall Bed difficult?

Installation is quite simple. All you will need are a few simple tools, a ladder and a power drill for mounting. Installation time varies depending on the specific Murphy bed model. For more details regarding installation, click below to see our installation manuals.
Wall Bed Installation Manual

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