After you place your order, our team quickly gets to work on your new wall bed. There are quite a few different steps and procedures involved. We want you to be well informed when it comes to the construction and delivery of your wall bed, so read below to learn more about how our processing system works!
Placing Order You can purchase an Old Creek Murphy Bed several ways. Order online through our secure website, by contacting our Customer Service department by phone, or by visiting our Murphy Bed Showroom and placing your order in person.
Confirmation After you’ve purchased one of our Murphy wall beds, you will receive a response email confirming that your order has been received and processed.
Production Our Murphy Beds are custom built and handcrafted once you place your order. We do not have an enormous factory that mass-produces wall beds, nor have we computerized our manufacturing process to cut corners and save money. We build every Murphy Bed from scratch – the old fashion way. Because of this, we cannot offer next day shipping like some other Murphy Bed retailers. What we can offer is quality, unmatched craftsmanship and a Murphy Bed that will be as beautiful 20 years from now as it is the day you receive it. Since our Murphy Beds are hand made, our production timeframe typically takes 3 to 5 weeks. After production, your Murphy Bed lands at our distribution center, where it is hand–inspected to guarantee the highest finish quality and construction. Once we sign off, your Murphy Bed is securely packaged for shipment.
Packaging After production, your wall bed lands at our distribution center, where it is hand-inspected to guarantee the highest finish quality and construction. Once we sign off on the quality of the product, your wall bed is securely packaged for shipment.
Shipment At this point, you will receive an email notification stating that your item is ready for shipment. If you are ready to receive your Murphy Bed, we will ship within 48 hours. After your Murphy Bed has left our facility, you will receive an email from us with your shipment tracking number which you will be able to track. If you indicate that you are not yet ready for your order, we will be happy to store your Murphy Bed up to one month, free of charge. Please note that after 30 days, there is a $15/week warehousing fee.
We ship our Murphy Beds using the finest freight companies out there, to ensure you receive your bed on time and in perfect condition. Please note that while we do our best to ensure that your Murphy Bed arrives when it’s most convenient for you, delivery dates and times cannot be guaranteed. If you find that you absolutely must have a pre-determined delivery date and time, please contact our customer service department. Once our freight carrier has possession of your Murphy Bed they will ship your order straight to the local distribution center in your area. The freight company will then contact you, via email, to schedule a delivery window.
Arrival You have several options when it comes to moving and assembling your new bed. Do you feel comfortable moving the bed from the truck to your home, or would you like someone else to do it? Would you prefer to assemble your bed? How about having the delivery company remove all excess boxes and packaging? To learn more about all our turnkey options and upgrades, visit our Delivery page.
Please inspect your Murphy Bed promptly. All furniture damage claims must be filed within 48 hours of landing. If any damages are found, please note them on the driver's BOL and contact our Customer Service department.
