Return Policy
Return Policy
At Old Creek we want you to be perfectly satisfied with your Murphy Bed. If you’re not, simply call us and we’ll return your money and adjust your order based on our return policy detailed below.
| Duration |
Return Policy |
| Up to 4 Days after Order Placed |
Full Money Back |
| Up until Items Received |
Full Money Back minus 15% Restocking Fee |
| Up to 14 Days after Items Received |
Full Money Back minus Return Shipment Fee |
Please note that this return policy does not apply to orders with custom modifications.
Mechanism Warranty
We guarantee our air piston mechanism for 10 years. If you ever have a mechanism problem, contact our Customer Service department to have a replacement part sent to you for free.
Mattress Warranty
Our mattresses come with a 10 year warranty. For the first year after purchase, Old Creek will, at its option, repair or replace the mattress or foundation with any manufacturing defect, other than cover, without charge, exclusive of transportation costs. Thereafter, repair or replacement will be at a percentage of the purchase price (based on warranty length), times the total number of years owned, plus transportation costs. Contact our Customer Service department if your mattress is defective.
Warranty does not apply if bedding is subjected to misuse or abuse, including bends, stains, burns, tears, and improper care. Human soiling or stains negates the warranty, as workers refuse to work on this merchandise to make repairs. Consumers should be advised to use protective mattress pads.
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