Piston Mechanisms
This bed has a lifetime warranty on the air-piston mechanism. This warranty applies to all metal parts, and only applies to the original Murphy bed owner. If you ever have a mechanism problem, contact our Customer Service department for more information on piston replacement. This warranty is not applicable for rental or commercial properties.
Return Policy
| Duration | Return Policy |
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| Up to 4 Days after Order Placed | Full Money Back |
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| Up until Items Received | Full Money Back minus 15% Restocking Fee |
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| Up to 14 Days after Item Received | Full Money Back minus Return Shipment Fee & 15% Restocking Fee |
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| Items w/Custom Modifications | Custom Items are not eligible for returns |
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When engaged, how much weight can this wallbed support?
Our Mission Horizontal Murphy beds have been designed to support two individuals, up to 500 pounds each.
Can I request a finish sample?
Of course you can! To obtain a sample swatch please use the following Color Swatch Request Form. If you require more than 2 colors, please contact our customer service department at 1-800-975-8451.
Under the dimensions section above, there are measurements listed under ‘Projection’. What do these measurements tell me?
These measurements tell you the depth of the Horizontal hide a bed once engaged. In other words, when the bed is down, the projection is the measurement from the wall to the end of the bed.
*Note that while our standard queen folding wall bed projects 84 inches, our horizontal Murphy bed only projects 64 inches, saving you 20 inches of valuable floor space!
What type of mattress do I need?
You can use any standard mattress from any company provided the depth of the mattress is no more than 12 inches. This will allow you to leave the bed made (minus the pillows).
Can I place my entire order online?
Absolutely, our advanced online site allows you to customize your purchase based on your needs. You can select, size, color, lighting upgrades and delivery options all with the click of a button. If you prefer to place your order over the phone, contact our customer service department at 1-800-975-8451.
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