Returns & Warranties
Piston Mechanisms
We guarantee our air piston mechanism for the lifetime of the product. This warranty applies to all metal parts, and only applies to the original Murphy bed owner. If you ever have a mechanism problem, contact our Customer Service department to have a replacement part sent to you for free. This warranty is not applicable for rental or commercial properties.
Mattress Warranties
Our mattresses come with a 10 year warranty. For the first year after purchase, Old Creek will, at its option, repair or replace the mattress or foundation with any manufacturing defect, other than cover, without charge, exclusive of transportation costs. Thereafter, repair or replacement will be at a percentage of the purchase price (based on warranty length), times the total number of years owned, plus transportation costs. Contact our Customer Service department if your mattress is defective. Warranty does not apply if bedding is subjected to misuse or abuse, including bends, stains, burns, tears, and improper care. Human soiling or stains negates the warranty, as workers refuse to work on this merchandise to make repairs. Consumers should be advised to use protective mattress pads. Warranty does not apply to body indentations less than 1 1/2" (one and one half inches).
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